IT Support Technician - London, United Kingdom of Great Britain and Northern Ireland - 351 - Company

General information

Job Title

IT Support Technician

City

London

Country

United Kingdom of Great Britain and Northern Ireland

Division

People

Department

Corporate IT

Description

Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.

At Thought Machine, IT stands for Internal Technology because we ensure our colleagues have the tools they need to be productive - whatever form that takes. We run IT support operations primarily in-person, because that solves the user’s problem quicker, and gives a great social experience at the same time. We have a Mac laptop fleet and Linux desktops, with a mix of on-premises and cloud infrastructure. In this role you’ll deliver world class support for them all, within a fast-moving, innovative technology company.

Duties

Providing internal in-person support for Thought Machine employees in London and remote support to employees in international offices
Provisioning and deploying hardware for new and existing employees
Managing the stock levels and lifecycle of IT hardware
Checking and maintaining meeting room and other office IT equipment
Supporting events for both employees and external visitors
Partnering with the other members of the global IT team to provide seamless support
Contributing to infrastructure improvements with other members of the team or as independent projects

Requirements

Essential

Experience with Linux or Mac OS (ideally both)
Experience troubleshooting hardware and software
Solid understanding of networking concepts

Desirable

Experience in delivering technical support, including at executive level
Experience working in a customer-facing role
Familiarity with Mobile Device Management systems like JAMF Pro
Experience with network troubleshooting
Audio Visual experience, preferably Google Meet
Google Workspace applications and administration
Bash and/or Python Scripting
Experience with hardware or software procurement and inventory management

Traits We Value

Love identifying and solving problems
Have outstanding communication skills and a user-first mindset
Have confidence in responding to users/customers
Be passionate and driven to develop their skills across a range of technologies
Be able to proactively prioritise their work, and execute independently as part of a global team

Benefits

Highly competitive salary
Pension plan (match up to 5%)
Life insurance - three times annual salary
Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
Shared parental leave (matched to our maternity leave for the same point in time)
25 days holiday and bank holidays
Flexible working hours
Cycle-to-work scheme
Electric car scheme
Season ticket loan
Access to outstanding learning materials and courses
Sports and hobby clubs, subsidised by Thought Machine
All the latest tech you need
Start the day properly with fresh fruit and cereals
Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
A talented and experienced team as your colleagues
An environment where we encourage learning and progress
Two charity days a year
Weekly food pop-up

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company.

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

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