Account Director - London, United Kingdom of Great Britain and Northern Ireland - 326 - Company

General information

Job Title

Account Director

City

London

Country

United Kingdom of Great Britain and Northern Ireland

Division

Commercial

Department

Sales EMEA

Description

Thought Machine’s mission is bold - to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years - growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.

Thought Machine is seeking an account director to lead strategic engagements with our Tier 1 banking clients across EMEA. This pivotal role involves driving existing accounts forward, identifying new opportunities within client organisations, and cultivating relationships across executive teams, programme management, procurement, legal, and compliance functions.

DUTIES

Develop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as needed.
Establish and nurture trusted advisor relationships with key account business, technology and operations stakeholders and executive sponsors, serving as the primary point of contact between the client and Thought Machine.
Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery.
Provide clear and regular updates on initiative progress to both internal and external stakeholders.
Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account management.
Coordinate with the bank’s delivery partners to consistently exceed service expectations.
Assist clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case development.

Requirements

Essential

7+ years of experience in Account Management within financial technology or consultancy, specialising in managing complex engagements with multinational/global accounts
Proven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accounts.
Strong ability to build and maintain deep client relationships, including experience managing high-level stakeholders up to executive level.
Comprehensive understanding of banking organisations, their cultures, markets, and operational dynamics.
Previous involvement in technology transformation projects within financial institutions, coupled with experience in relationship or account management.
Familiarity with Vault Core technology and associated concepts to effectively engage with clients.
Knowledge of financial products and key business metrics within banking (e.g., cost-income ratios, net interest margin).
Experience managing multiple projects simultaneously with meticulous attention to detail.

Desirable

Experience working in a global scale-up environment.
Previous experience selling payment products to financial services companies.

Traits we value

Bright and enthusiastic people: We seek individuals who bring energy and a positive outlook to their work and inspire teams and clients alike.
Ambitious and hardworking: We value proactive team members who are driven to achieve and exceed expectations, have a strong work ethic, and focus on results.
Future leaders: Whether you're starting out or experienced, we seek individuals who aspire to become our next CRO or regional sales leader.

Benefits

Highly competitive salary
Pension plan (match up to 5%)
Life insurance - three times annual salary
Competitive maternity (six months fully paid) and paternity leave (four weeks fully paid)
Shared parental leave (matched to our maternity leave for the same point in time)
25 days holiday and bank holidays
Flexible working hours
Cycle-to-work scheme
Electric car scheme
Season ticket loan
Access to outstanding learning materials and courses
Sports and hobby clubs, subsidised by Thought Machine
All the latest tech you need
Start the day properly with fresh fruit and cereals
Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
A talented and experienced team as your colleagues
An environment where we encourage learning and progress
Two charity days a year
Weekly food pop-up

Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company.

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.

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